Frequently asked questions

Delivery is calculated at checkout from your address. The rates and the areas we cover are set out on our Shipping policy page.

Orders leave the warehouse within two business days. Transit time after that depends on your address — the delivery estimate on each product page takes your postal or ZIP code and gives you the window that applies to you rather than a generic date.

Yes. The sofa ships as individual modules, each in its own box, and the largest box clears a standard doorway. Nothing needs to be tilted around a landing or hoisted over a bannister.

The full terms — the window you have, the condition the pieces need to be in, and who arranges collection — are set out on our Returns policy page. Message us with your order number and we will walk you through it.

Message us with your order number and we will arrange collection and confirm the refund process. Refunds are issued to the original payment method once the pieces are back with us.

Yes. Tracking details are emailed as soon as the order is dispatched. If they have not arrived within three business days of ordering, contact us and we will chase it.

One package per section. A 3-Piece arrives as three boxes, a 5-Piece as five, and the ottoman as one. Covers arrive already fitted to their modules. Because no single box holds the whole sofa, each one is light enough for two people and narrow enough for a standard doorway.

Usually, but not always — carriers occasionally split a multi-box shipment across consecutive days. If one box is still missing 48 hours after the others land, contact us with your order number and we will trace it.

The delivery method and any in-room service are set out on our Shipping policy page. Because the boxes are sized for one person to move, most customers take them in themselves rather than waiting on a two-person crew.

Message us as soon as you can. Before the order is dispatched we can change it directly; once it is with the carrier we have to request a redirect, which is slower and not always possible.

Supportive underneath, soft on top. A high-resilience foam core carries the load and holds the shape; a feather-and-down layer wrapped around it gives the sink-in feel. It is closer to a hotel lounge than to a firm designer sofa.

Every cover unzips — seat, back and arm — and washes in a domestic machine on a cold, gentle cycle. Hang them to dry rather than tumble drying, then zip them back on.

It is a tight performance weave selected for exactly that: claws catch far less on it than on a loose weave, spills sit on the surface long enough to blot, and it survives repeated washing. Replacement covers are available in all four colours if a piece ever takes real damage.

No. It's a plug-and-play modular design — each module clicks into place so the modules move as one sofa, and releases by hand when you want to change the layout.

White, Black, Light Grey and Khaki — the same four across every module, so a piece bought later matches a piece bought today.

Yes. The ottoman is sold on its own in all four colours, so you can add one to a sofa you already own and it will match. You can also tick it on any configuration's product page when you order.

A high-resilience foam core wrapped in a feather-and-down comfort layer for the seats, a softer down-blend fill in the back cushions, a hardwood frame carrying the Lifetime Frame Warranty, a plug-and-play modular locking system at every join, and a tight performance-weave cover over all of it.

Vacuum the covers with a soft brush head every few weeks to lift dust before it settles into the weave. For a spill, blot rather than rub, then spot clean with a mild neutral detergent and let it air dry. For anything worse, unzip the cover and machine wash it cold on a gentle cycle, then hang it to dry.

No. Hang them to dry. A tumble dryer will shrink the weave and make the cover difficult to fit back over the foam.

Yes. Cushions compress in transit. Pat them back into shape, leave the sofa in a ventilated room for about 24 hours, and the foam and feather layers recover their loft on their own.

Set the modules side by side, click each one into place, press the feet into place. Two people, about ten minutes, no tools.

It will be close, but every screen renders colour differently and the light in your room changes it again — Light Grey reads warmer under lamplight than in daylight. If the exact shade matters, message us before ordering and we will describe it honestly.

Keep it out of sustained direct sunlight where you can. Any upholstery fades over years of hard light, and a washable cover is no exception. Rotating the seat cushions every few months also keeps the wear even.

Yes. Monthly payment plans are available at checkout through our financing partner, and the estimated monthly figure is shown next to every price. See the Financing page for sample breakdowns.

Every configuration, every colour, and the storage ottoman. The discount is already reflected in the prices on the site — there is no code to enter at checkout.

Contact us before the order is dispatched and we can change or cancel it. After it has shipped, our Returns policy applies.

Share your referral link. When someone orders through it they get $75 off, and $75 comes back to you. There is no cap on how many people you can refer.

Visa, Mastercard, Amex, Apple Pay, Shop Pay and PayPal, plus monthly financing through our partner.

The storage ottoman is sold on its own today. If you want to extend an existing sofa with another seat or corner, message us with your original order number and we will sort it out directly.

Yes, for every module and in all four colours. There is also an annual cover refresh, where a fresh set arrives automatically once a year — useful if the sofa lives with children or a shedding dog.

Not at the moment. That is the honest trade — no showroom is part of why the price is what it is. The size guide, the full dimensions on every product page and our returns policy are there to close that gap.

Tracking details are emailed the moment the order is dispatched, usually within two business days. If nothing has arrived after three business days, message us with your order number.